BILLING IN PLAIN WORDS
Membership is month-to-month. You are billed on the date you join, then on that date each month, in Singapore dollars. We do not sell annual contracts on this site. If you want a longer commitment in writing, that is a separate conversation and a separate document you sign at the desk.
There is no joining fee. The trial fee is not a joining fee; it is payment for the screen, credited if you join within thirty days. You do not pay to 'activate' a card or a locker. Lockers are first-come day-use unless we have issued a named locker as part of Coached Plus admin, which we will tell you if it applies.
The billing date does not move because you travelled or because a public holiday sat on a Tuesday. If you need to change a card, write to [email protected] before the date so we are not chasing a failed payment while you are on a platform.
You may freeze up to two months in a calendar year, in blocks of at least one week, with fourteen days' notice. Freeze is for travel, work postings, and periods when a clinician has asked you to stop loading. Billing pauses for the freeze dates and restarts on the return date we confirm. Unused freeze days do not roll into the next year.
Cancellation needs fourteen days' notice by e-mail. Access continues until the end of the notice period. We do not prorate a leftover week because you changed your mind on a Thursday. If we have already billed the next month when notice arrives inside fourteen days, that month runs, then the membership ends.
Unused coached sessions do not roll forward. Eight sessions on Coached means eight in that month. If you skip a week, we adjust the next block's volume; we do not owe you a stacked ninth session in week five. 1-to-1 allocations on Coached Plus follow the same monthly rule. Guest passes expire on the date printed on the pass, usually thirty days.